Shipping policy

Last updated: 9 August 2026

Here is what happens after you place an order with Maisnkhai.

Where we ship

We ship to the United States only, including Alaska and Hawaii. We do not currently accept orders for delivery outside the US.

All stock is held in a United States warehouse and dispatched domestically. Your order does not cross an international border, so no customs charges, import duties or brokerage fees apply.

Maisnkhai is a UK-registered company, which is why a London address appears in our footer and on your receipt. That is the address of the business, not the origin of your parcel.

Processing time

Orders are picked and dispatched within 1-2 business days of purchase. Orders placed on a weekend or public holiday begin processing on the next business day.

Delivery time

Standard delivery takes 3-5 business days from the date your order ships. Larger items such as full-length mirrors and full-height trees travel by FedEx and typically arrive at the faster end of that range.

Delivery estimates are not guaranteed and may be affected by carrier delays or unusually high order volume during promotional periods.

Some items in a single order ship separately and may arrive on different days. This is normal and does not mean part of your order is missing.

Shipping rates

Free shipping on orders of $50 and over. Orders under $50 ship at a flat $6.95. There is no oversize surcharge and no remote-area fee. Rates are confirmed at checkout before you pay.

Order tracking

You will receive a tracking link by email once your order ships. If you have not received tracking within 3 business days of ordering, email support@maisnkhai.com.

Damaged items

If your order arrives damaged, email support@maisnkhai.com within 48 hours with photographs of the item and its packaging. We will arrange a replacement or a full refund. You will not be asked to return a damaged fragile item.

Lost or delayed packages

If tracking shows delivered but you have not received your package, or tracking has not moved for 5 business days, contact support@maisnkhai.com and we will investigate with the carrier on your behalf.

Contact

Questions about shipping? Email support@maisnkhai.com.