Refund policy
Last updated: August 4, 2026
Thank you for shopping at Maisnkhai. We want you to be genuinely happy with what you buy. If something isn't right, here's how returns and refunds work.
Return Window
You may request a return within 14 days of the delivery date shown on your tracking information. Requests made after this window will not be accepted, except where required by law.
Eligibility
- Items must be unused, unworn, and in their original condition and packaging, with all tags attached.
- You must provide proof of purchase (order number or receipt).
- The following items are not eligible for return: gift cards, final sale or clearance items, and personal care items where the seal or hygiene packaging has been opened.
How to Start a Return
Email us at support@maisnkhai.com with your order number and the reason for your return. We'll confirm eligibility and provide return instructions. Do not send items back without contacting us first, as unauthorized returns may not be processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at support@maisnkhai.com within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size, color, or product, please return the original item for a refund and place a new order.
Contact
Questions about your return? Email us at support@maisnkhai.com, or write to us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.