Privacy policy

Last updated: 7 August 2026

This Privacy Policy explains how Maisnkhai ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from maisnkhai.com (the "Site").

We are the data controller for the personal information described in this policy. You can reach us at support@maisnkhai.com or by post at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Information we collect

Information you give us. When you place an order, create an account, subscribe to emails or contact us, we collect your name, billing and shipping address, email address, phone number and order details. Payment card details are entered directly into our payment provider's systems - we never see or store your full card number.

Information collected automatically. When you browse the Site we collect information about your device and how you use the Site, including your IP address, browser and operating system, referring website, pages viewed, and the dates and times of your visits. We collect this using cookies and similar technologies.

Information from third parties. We may receive information from our payment providers, shipping partners and fraud-prevention services in connection with your order.

How we use your information

  • To process and fulfil your orders, including arranging shipping and providing tracking
  • To communicate with you about your order, respond to enquiries and provide customer support
  • To screen orders for fraud or risk
  • To send you marketing emails, where you have asked to receive them
  • To improve the Site, understand how it is used and measure the effectiveness of our advertising
  • To comply with our legal obligations, including tax and accounting requirements

Our legal basis for using your information

Under UK and EU data protection law we rely on the following legal bases:

  • Performance of a contract - to process and deliver your order
  • Legitimate interests - to prevent fraud, secure the Site, and understand how customers use it
  • Consent - for marketing emails and non-essential cookies, which you may withdraw at any time
  • Legal obligation - to keep records required by tax and company law

Who we share your information with

We share your personal information only with parties who help us run our business:

  • Shopify - our e-commerce platform, which hosts the Site and processes orders. You can read Shopify's privacy policy at shopify.com/legal/privacy
  • Payment providers - to process your payment securely
  • Suppliers and fulfilment partners - who receive your name and delivery address in order to ship your order to you
  • Shipping carriers - to deliver your parcel and provide tracking
  • Analytics and advertising providers - where you have consented to non-essential cookies

We may also disclose your information where required to comply with the law, respond to a lawful request from authorities, or protect our rights.

We do not sell your personal information.

International transfers

We are based in the United Kingdom and some of our service providers and suppliers are located outside the UK and the European Economic Area. Where your information is transferred outside the UK or EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or a finding of adequacy by the UK government or European Commission.

How long we keep your information

We keep order and transaction records for seven years to meet UK tax and accounting requirements. Marketing contact details are kept until you unsubscribe. Website analytics data is typically retained for up to 26 months.

Your rights

If you are in the UK or the European Economic Area, you have the right to:

  • Access the personal information we hold about you
  • Have inaccurate information corrected
  • Have your information erased in certain circumstances
  • Restrict or object to how we use your information
  • Receive your information in a portable format
  • Withdraw consent at any time, where we rely on consent

To exercise any of these rights, email support@maisnkhai.com. We will respond within one month.

If you are unhappy with how we have handled your information, you have the right to complain to the UK Information Commissioner's Office at ico.org.uk, or to your local supervisory authority if you are in the EEA.

If you are in California

California residents have the right to know what personal information we collect and how we use and disclose it, to request deletion or correction of that information, and not to be discriminated against for exercising these rights. We do not sell personal information or share it for cross-context behavioural advertising as those terms are defined under the California Consumer Privacy Act. To make a request, email support@maisnkhai.com.

Cookies

We use cookies that are necessary for the Site to work - for example to keep items in your basket and to keep you signed in. With your consent we also use cookies for analytics and advertising. You can manage your preferences through the cookie banner on the Site, or through your browser settings. Blocking essential cookies may prevent parts of the Site from working.

Marketing emails

If you have opted in, we may send you emails about new products and offers. Every email includes an unsubscribe link, and you can also email us to opt out at any time. Unsubscribing from marketing does not stop transactional emails about orders you have placed.

Children

The Site is not intended for children and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

Security

We take reasonable technical and organisational measures to protect your personal information, including encryption in transit. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The date at the top shows when it was last revised.

Contact us

Maisnkhai
71-75 Shelton Street
London WC2H 9JQ
United Kingdom
support@maisnkhai.com